Wavumi Support
Last updated November 4, 2026
Get help
Write to skiffer@openim.io with what happened, and the email or phone number you sign in with if it's about your account. We'll answer by email.
Report someone or something
In Wavumi, press and hold a message, or use the ••• menu on an app or a person, and choose Report. We look at every report within 24 hours. You can block anyone the same way, and unblock them from Me → Blocked people.
If someone is in danger, contact your local emergency services first.
Your account
- Sign in with Apple, Google, your email or your phone number. If you can't get in, write to us from the email you signed up with.
- Delete your account from Me → Delete account. It's for good; see Delete your account for what's removed and how to ask without the app.
- Turn AI on or off from Me → AI. Without it, Wavumi can't make or change apps, but chats, calls and playing apps still work.
Credits and refunds
- Me → Credits shows your balance and every credit you got, spent or got back. Credits for a new app or a change that didn't work out come back on their own.
- Bought credits but don't see them? Open Wavumi again while you're online: a purchase is added once Wavumi can be reached. If they're still missing, write to us with the order number from your App Store or Google Play receipt.
- Refunds for App Store purchases are up to Apple: ask at reportaproblem.apple.com. For Google Play purchases, ask from your order history in Google Play within 48 hours, or write to us after that. Credits from a refunded purchase may be taken back.